How Long Does Vive Support Take Repair

Virtual reality (VC) headsets are all the rage these days. They offer a more immersive feel to the gaming world and the chance to move around — if everything's working properly. HTC's latest Vive headsets, including the impressive Creation and new Vive Pro 2, are more than stable than always, just sometimes things tin can still go incorrect.

From "headset not found" errors to pairing issues, we'll embrace mutual HTC Vive problems users face. Then, we'll propose possible fixes and provide step-by-stride instructions on how to address the issues yous might see with your HTC Vive.

Issues presented with an error code

(Mistake 108) Headset not found

In that location are a couple of ways this fault can manifest, either as an error message (error 108) or blinking scarlet light on the headset. This is usually the result of either a USB or a driver outcome.

Possible fixes:

• First and foremost, brand sure the headset is plugged in correctly. If in doubt, remove everything and plug it back in once again.
• The ability, USB, and HDMI cables from the headset should be plugged into the correct slots on the link box; from there, the link box's USB and HDMI should be plugged into the PC, and the ability string plugged into a power outlet.
• Once properly plugged in, the LED on the headset should exist dark-green, indicating that it'southward set for utilise.
• If everything is plugged in simply the headset is non turning on, try a different outlet.

Once you've done that, if the result still persists, at that place are a number of other things to try:

Reboot the headset

Stride one: In SteamVR, right-click on the headset icon and select Reboot Vive Headset.

Step 2: Wait for the reboot to complete.

Power wheel the link box

Stride 1: Shut down SteamVR.

Pace ii: Unplug the power and USB cord from the PC side of the link box (significant NOT the orange side of the link box).

Step 3: Afterwards a few minutes, plug the power and USB cord back into the Link Box. If you see a notification in the taskbar that a commuter is installing, wait for it to finish.

Stride 4: Relaunch SteamVR. Continue in mind that y'all may demand to echo this process more than once in club for the error to cease actualization.

Restart your computer

Step 1: Quit SteamVR and reboot your computer.

Utilise a different USB port

Sometimes, plugging into USB 3.0 and 3.ane ports tin cause errors. In that case, attempt using a USB 2.0 port instead. If in that location is a USB port already in use and working — say, one that your keyboard or mouse is plugged into — try moving the Vive connection to it. If, later trying all possible USB ports, you still practise non accept a connexion, try resetting your USB devices using the following steps.

Step 1: Unplug the link cables from your PC.

Step 2: Navigate to SteamVR > Settings > General, and make sure the Developer Settings box is checked.

Pace 3: Click Resetin the sidebar.

Step 4: Double-check to run into if the link box'due south USB cable is unplugged from the PC. Click Remove all SteamVR Devices andclick Yepwhen prompted.

Step 5: Quit SteamVR, plug the link box back into your PC, and re-launch SteamVR.

If you've attempted every gear up detailed in a higher place, information technology may exist that your USB chipset is causing the result. Check with Steam's support page for further explanation of compatible USB chipsets.

Chuong Nguyen/Digital Trends

(Error 113) Path registry not writable

This is commonly due to a lack of proper installation permissions. Y'all'll need to alter your permissions in Windows.

Change permissions

Pace 1: Navigate to the folder you want to change permissions for.

Step 2: Correct-click it and select Properties.

Step three: Click on the Security tab.

Step 4: Check the names listed in the Group of usernames box. If the business relationship yous're using does not appear, click Add and blazon the name of the user you wish to add. Skip this step if the username already shows up.

Step v: To change permissions, click the Let or Deny cheque box in the Permissions for User or Grouping box. For the purposes of solving fault 113 with the Vive, y'all'll desire to allow access.

(Error 200) Driver failed

This error bulletin indicates that the OpenVR commuter failed. If you added a file or folder to the SteamVR commuter directory, removing it should fix the problem. If not, you may non have the proper permission to write to the user directory.

Change permissions

Footstep 1: Right-click in Windows Explorer and select the binder you wish to edit permissions for.

Footstep ii: Click Properties.

Footstep 3: Click on the Security tab.

Step 4: Bank check the names listed in the Grouping or usernames box. If the account yous're using does not announced, click Add and type the name of the user you wish to add. Skip this step if the username already shows up.

Footstep 5: To change permissions, click the Allow or Deny checkbox in the Permissions for User or Grouping box. For the purposes of solving error 200 with the Vive, you lot'll desire to allow access.

Error 109/400

If you encounter this lawmaking, it'southward usually considering your headset isn't connecting your GPU correctly. Double cheque to make certain the link box and your primary display are connected to the same GPU in your setup. If you take to employ a laptop, make sure the connectedness is using a discrete GPU. Sometimes switching to "prefer maximum performance" or like settings will force the estimator to make the right switch.

(Error 206) Driver non calibrated

Error 206 means that SteamVR was unable to load the calibration for your headset. To solve the result, you will need to reset your headset to force the drivers to reinstall.

Reinstall headset drivers

Stride 1: Unplug the headset.

Footstep 2: In SteamVR, go to Settings > Reset, and clickRemove all SteamVR devices. Wait a moment.

Step three: Plug your headset back in and wait for the drivers to install.

Stride 4: If repeated attempts practice not solve the effect, Valve'south back up website indicates you may have a faulty unit, and encourages users to contact HTC through the company's website.

(Error 207) Commuter calibration invalid

This error is similar to mistake 206, in that information technology indicates a failure of the headset calibration to be loaded by SteamVR. Every bit such, the steps to solve the issue are the same.

Reinstall headset drivers

Pace 1: Unplug the headset.

Step 2: In SteamVR, go to Settings > Reset, and clickRemove all SteamVR devices. Wait a moment.

Step three: Plug your headset back in and wait for the drivers to install.

If repeated attempts do non solve the issue, Valve'south support website indicates you may have a faulty unit, and encourages users to contact HTC through the company'due south website.

(Error 208) HMD display not found/(Fault 208) HMD found over USB, but monitor not establish

If you lot encounter error 208 with the message "HMD display not found" or "HMD found over USB, merely monitor not institute," try these potential fixes.

• Update your graphics card drivers.
• Double-check the connections for all cables — those from the headset to the link box and the link box to the PC and ability outlet akin. The power string especially tin come loose after heavy use. This can be checked by taking off the removable cable panel on the MHD by pushing it frontward.
• Make sure the orange-tipped cords from the headset are plugged into the orange ports on the link box.

(Mistake 215) GPU connection failed

This commonly happens when your graphics carte du jour has an of import update that hasn't been installed yet. Make sure your GPU is fully updated. If y'all have multiple GPUs, information technology'southward a proficient idea to disable or remove all but the one you are using for Vive if this trouble keeps recurring. Sometimes DisplayPort adapters can also cause this consequence and need to be removed to prepare it.

(Error 301) Connect failed

This indicates that vrserver.exe failed to start or connect. Sometimes, this is caused by multiple instances of the program running at the same fourth dimension.

Kill VRServer processes

Footstep 1: Quit SteamVR.

Footstep 2: Type Task manager in the Windows search bar, and open the Chore Manager.

Footstep 3: Locate any instances of vrserver.exe that may be running and quit the process.

Pace 4: Run SteamVR.

If this doesn't solve the issue, Valve's support folio instructs users to send in a organization report as detailed in the introduction to this article.

Bill Roberson/Digital Trends

(Error 302) Init failed

This error means that vrserver.exe is experiencing issues starting up.

• Unremarkably, this can be fixed by simply rebooting your computer and trying again.
• If this doesn't solve the effect, Valve'south support folio instructs users to send in a system report as detailed in the introduction to this article.

(1101 through 1112) USB mistake

All error letters between 1101 and 1112 are related to USB failures. Reinstalling headset USB drivers tin do the trick.

Reinstall headset drivers

Step 1: Unplug your headset/linkbox, controllers, and whatever other VR devices you have plugged into your PC.

Footstep 2: In SteamVR, go to Settings > Reset,and click Remove all SteamVR USB Devices.

Footstep iii: Click Yep.

Step iv: Quit SteamVR.

Stride v: Reconnect your headset, this fourth dimension using a dissimilar USB port, and wait for drivers to install.

Step 6: Restart SteamVR.

If this doesn't solve the event, Valve's support page instructs users to ship in a arrangement report equally detailed in the introduction to this article.

Vive headset bug

Dan Baker/Digital Trends

Within-out tracking keeps messing up

The inside-out tracking used in the Cosmos requires no setup, merely some players accept found that the tracking seems to skip a lot or develop inaccuracies. The central is probably somewhere in the environment itself. If you are using a Cosmos in a dim room, try turning on brighter overhead lights. If there are mirrors or reflective surfaces around, try removing them and roofing windows to improve the experience. Also, completely blank walls can actually misfile the headset'due south information collection, so having a few basic objects (outside of tripping range) may even be a practiced idea.

Tin can't play an older championship on a Cosmos headset

Not all Vive games work with Cosmos models, and sometimes bugs forbid them from working properly. HTC reports that around 90% of Viveport'south most pop titles are compatible, but results may vary based on what you like to play. Keep checking for updates to see if bugs are stock-still or more compatibility is added.

The Vive Pro 2 has flickering or artifacts, especially at the edges

Are yous using a wired connectedness? Try switching to wireless. If this improves the issue, then your headset may have a faulty cable, or possibly a software bug. This is a adequately common problem that is still being investigated. Contact HTC to report the event, go on SteamVR updated, and play in wireless fashion for now.

Controller batteries keep dying

Creation controllers last betwixt 4 and viii hours. That's a lot of variance, based on how often the controller sensors accept to recalibrate, lighting, and the content yous are playing. For now, the best idea is to go on a few AA batteries around in example the controllers beginning dying unexpectedly. HTC would similar to offer built-in, rechargeable batteries at some fourth dimension in the future, just that hasn't happened notwithstanding.

Audio keeps breaking up or dying out

Cosmos models utilize built-in headphones that rely on the USB 3.0 connectedness. If the headphones are having issues, there'south probably an consequence with that connexion: Make sure you are using an upwards-to-date USB 3.0 port and that connections are secure. Cheque for cablevision damage to brand sure nothing has gone wrong — the move-oriented VR feel can be tougher on USB cables than many other uses.

Controller and base of operations station problems

Controller not connected

If you find that your controller isn't recognized past SteamVR, the LED colour should requite yous a clue most what to do.

If blue

When the controller LED is solid bluish, it means that the controller is not connecting to the PC successfully. You volition need to re-pair your controllers. To practice and then, navigate to SteamVR > Settings > Devices > Pair Controller.

If red

If the controller's LED is solid red and the controller is unresponsive, try resetting your controller.

Footstep 1: Simultaneously press and hold the trigger, menu button, trackpad button, and grip buttons.

Step two: Keeping these buttons held, plug your controller into your PC via Micro USB.

Step 3: After plugging information technology in, wait 5 seconds and and then release the buttons. Your PC volition appear to observe a new storage device. Ignore this prompt and unplug the controller.

Pace four: After this, the controller will be reset, and should now be working properly.

If low-cal is not on at all

If the LED is displaying no color, that means the controller is not turned on. Printing the arrangement button to turn on the controller. If the controller does non plow on, and so your controller needs to be charged. Plug your controllers into an outlet via the Micro USB and power adapter. While the controllers are plugged in and charging, the LED will brandish different colors:

• Orangish — the controller is charging.
• Green — fully charged, controller turned on.
• White — fully charged, controller turned off.

Controller Trackpad is twitchy or oversensitive.

If your controller is a bit squirrely or difficult to use, it likely needs to be calibrated or the firmware needs to exist updated.

Step 1: In SteamVR, navigate to SteamVR > Devices > Update Firmware.

Step ii: Turn off the controller past holding down the Organisation push button until the LED turns off.

Step iii: With the controller turned off, press and hold the trigger and grip push.

Step iv: While continuing to hold the trigger and grip button, press the arrangement button. The controller should plough back on. When it does, information technology will make a different noise than the usual ability-on noise.

I or both Base Station LEDs won't modify from blueish

This generally ways that the Vive base of operations station is having difficulty stabilizing. Vibrations or movement can cause this mistake to occur.

• Make sure the bases are securely mounted. If stuck to the wall, tighten all screws and the retaining nut. If on tripods, brand certain that movements on the flooring aren't sending vibrations through the frame.

The Base of operations Stations won't go out standby way (LEDs dim greenish)

If your Vive Lighthouse base stations won't wake up from standby, try this:

• Unplug the base of operations stations and and then plug them back in again.

Pecker Roberson/Digital Trends

Base Station LEDs are solid or blinking purple

This ways the base stations are having difficulty seeing 1 some other.

• Endeavor moving anything that may be blocking the Vive base stations. Including yourself. Follow whatsoever on-screen instructions from Steam VR if necessary.
• Make certain that the base of operations stations are tilted at an angle that lets them see each other and the play space.

The base station LED is off

If the LED on the Vive base of operations station is not lit up, that ways the base station is not receiving power.

• Make sure the power cord is plugged in.
• If the base station is plugged into an outlet but not powering on, try a different outlet.

Base of operations station optical sync issues

Issues can occur with your base station while trying to sync. Here are some tips to make sure they are fix up properly for optical sync.

• Double-check your base station firmware is up to engagement. Get to SteamVR > Devices > Update Firmware.
• Be sure the path between base stations isn't blocked, so they can run into one some other.
• Don't set the stations too far apart. They demand to be within 16 feet of ane another.
• Be sure the base stations are prepare to the proper modes. Printing the fashion button on the backs of the stations so that one station is set to "b" and the other "c."
• Consider mounting the base stations college up, to make certain that your movements in the place space aren't interrupting their view.

If all the in a higher place criteria are met, the base station LED should turn solid green when synced. If it still doesn't, endeavor using the Sync Cable.

Footstep 1: Packaged with the Vive box is a long, optional cablevision. Plug this cable into the base of operations stations.

Footstep 2: Button the mode buttons on the backs of the stations until i station displays "a" and the other "b."

Step three: If washed correctly, the base station LEDs should now be solid dark-green.

Software and headphone problems

Device icon flashing greenish in Steam VR

This ways that one or more of your devices are not tracking properly (or at all). It should exist easy to rectify the problem.

• All devices need to exist in view of at to the lowest degree 1 base of operations station. If they are not, adapt your setup and so all devices can exist seen.
• Be sure the base station is fully powered on and synced. The base of operations station LEDs will be light-green if everything is on and working correctly.
• Make certain controllers are on and charged. The LEDs should be dark-green.
• Make sure the headset is correctly plugged in. The LED should exist greenish.
• Check all the firmware is upwardly to appointment. If not, consider upgrading it. Follow the on-screen instructions to exercise so.

Corrupt or missing SteamVR files

An incomplete installation may cause corrupt or missing files. You lot demand to make sure your installation is fully intact.

Step 1: Get out SteamVR.

Step 2: Go to the Steam desktop client.

Step 3: Navigate to Library > Tools, and correct-click on SteamVR. Select Properties.

Step 4: Open the Local Files tab.

Step v: Select Verify Integrity of Tool Cache.

No sound when using the Vive headphone port

If you're not getting any sound through your headphones, headset, or speakers then yous're not lonely. In that location are lots of things you can try to get your Vive audio working.

• Be sure SteamVR is yet open and running.
• Cheque the headphones are definitely plugged in. If using the Palatial Sound Headstrap, make sure the headphones connect to the headphone extension cablevision, and that that connects into the headset itself.
• The headset may be in standby. Movement it to make sure it wakes up.
• In steam VR, right-click and select Settings > Audio. From Mirror audio to device drop-down carte, select your desired device.
• Be certain the Vive is receiving audio from Steam VR. In Steam VR, right-click, select Settings > Audio. In the Gear up Playback Device drop-downward box, choose HTC-VIVE.
• If y'all are using speakers, correct-click in SteamVR and select Settings > Audio. In the Ready Playback Device drop-downward box, choose Speakers or USB-Audio Device.
• Windows may not exist sending audio to the Vive headset. Right-click on the Book icon in the Windows taskbar, then click Playback devices. Select HTC-VIVE-0 and set information technology as the default device. If the Vive does non appear from this list, try selecting Prove Disabled Devices and Show Disconnected Devices.
• Make sure the Vive'due south volume slider in the Windows Volume Mixer is upwardly. Right-click the Volume icon in the Windows task tray and click Open Volume Mixer. Locate the slider for HTC-VIVE-0 and set its book to l% or then.
• Cheque the app or games book. Correct-click the Volume icon in the Windows chore tray and open book mixer. Find the game or programme you are running, and brand sure its book is fix to at least l% or and then.

No audio when using USB headphones with the Vive'due south extra USB port

If you observe at that place'southward no sound coming through your headphones and yous're plugged into the extra USB port, here's what to do:

• Be sure the Vive is receiving audio from Steam VR. In Steam VR, right-click and select Settings > Audio. In the Set Playback Device drop-down box, selectHTC-VIVE.
• Windows may not be sending audio to the Vive headset. Right-click the Volume icon in the Windows task tray and select Playback devices. Select HTC-VIVE-0and ready it as the default device. If the Vive does not appear from this list, try selecting Show Disabled Devices and Show Disconnected Devices.

Sound stops playing while plugged into the Vive headphone jack

A few people have had trouble with the sound cut off while plugged into the Vive headphone jack. At that place are a few things worth checking to bring it back.

• Be certain SteamVR is still open and running.
• The headset may be in standby style. Movement it to make sure it wakes upwardly.
• To maintain sound playback, even while the headset is comatose, right-click the Volume icon in the Windows chore tray and then select Playback devices. Select 2-USB Audio Device, and set it every bit the default device. If the Vive does not appear from this listing, endeavor selecting Prove Disabled Devices and Evidence Disconnected Devices.
• If the above methods do not solve the issue, try using a USB headset in conjunction with the Vive'southward actress USB port.

Static electricity when using earbuds

If you get a surprise shock from your Vive while using earbuds information technology might just exist static. This ordinarily isn't indicative of an issue, as a buildup of static or minor static shock does not necessarily mean your Vive is malfunctioning and isn't cause for worry. It can, nonetheless, be annoying.

• Valve notes on its support folio that this commonly occurs in much the same style static shock builds from something like, say, socks on carpeting or a balloon rubbing on pilus.
• Try using anti-static sprays and lotions, and wear clothing made of natural fibers to reduce the buildup of static electricity.
• Dry environments are particularly susceptible to this, but using a humidifier should be sufficient enough to add moisture to the air and prevent any static buildup.

Vive shows as your computer'southward main monitor afterwards an upgrade

A lot of people have found that, after upgrading to Windows ten, Vive shows every bit the estimator's main monitor – not exactly an ideal situation. Fortunately, it's very easy to fix. Merely disconnect your headset for the link box, and reboot your figurer. When your computer is finished rebooting, reconnect your headset cable to the link box. Everything should be fine at present!

Your Vive keeps skipping frames no thing what you attempt

If this is happening with everything y'all endeavour, it'southward probably because of how your computer is controlling the display. There are a lot of settings that can cause this, but one of the most common is night mode. Check your computer and make sure no night way settings are enabled. Also brand certain you aren't running any other types of software that deliberately change how your calculator'south display looks.

Variable brightness or images that keep darkening

Newer headsets like the Vive Pro ii may experience some issues with their automatic effulgence adjustments. Users may detect that the screen switches brightness levels in a distracting manner, or immediately darkens when looking in a specific direction, making visibility a problem.

If you find this is a problem, visit SteamVR settings. SteamVR recently added a universal brightness slider to control brightness manually. Yous may also want to see if there are in-game options for adjusting the brightness.

Vive Wireless Adapter problems

The HTC Vive Wireless Adapter is one of the best upgrades yous tin can make to your VR feel for room-scale play, just the experience isn't error-free.

No ability to the headset

If you find that your headset doesn't piece of work or ability on at all with the Vive wireless installed, try these fixes.

• Make certain that the bombardment is plugged into the Vive Wireless adapter via the USB cable.
• Make certain the Vive Wireless adapter is plugged into the Vive headset with all 3 cables.
• Make sure the battery is charged. Press the button on information technology to check.
• Press the button on the battery, followed past the push on the Vive Wireless Adapter to turn them both on.

If you have done all of the above, endeavour running the Vive Wireless connection software over again, and then launch SteamVR.

Stuck initializing

If you detect that the Vive Wireless connection application gets stuck on "Initializing," or any of its other intermediary steps, in that location are some things yous can try that should prepare it.

• Make certain that you aren't over-extending the wireless transmitter/receiver. The coaxial cable for the wireless transmitter/receiver can be extended by a further 2M, but beyond that, you are likely to face problems. It's also worth making certain that it'south a high-quality coaxial cable that you're using.
• Make sure that the Vive Wireless Adapter is within visual range of the wireless transmitter/receiver. 30ft is near the maximum range they should be autonomously.
• Try changing the PCI-Express card to a dissimilar PCIe slot.

If none of that works, endeavour the post-obit:

Step 1: Search for Device Manager in the Windows search box and select the corresponding result.

Pace two: Find the Intel Wireless Gigabit VR Adapters and click the arrow next to it. Right-click the Intel Wireless Gigabit W11100 VR Device and select Disable.

Step 3: Now, right click on Intel Wireless Gigabit W11100 VR Device and select the "Enable" option.

After that, y'all can endeavor to run the Vive Wireless awarding again. If everything goes co-ordinate to plan, it should at present find your headset.

Grey screen during play

• Bank check the Vive Wireless Adapter to brand certain it's not too hot. If the adapter exceeds maximum temperature limits, it volition plough off and halt your VR functioning until it cools off enough to commencement again. You maintain cool temperatures by adjusting your thermostat to a lower temperature, pointing a portable fan directly on the adapter, or strategically planning breaks in usage.
• Give your batteries a full accuse. If your batteries are fast approaching a depression accuse, your gaming experience will become tedious and erratic.
• Brand sure that at that place is a clear and visible path between your headset, the receiver, and the transmitter.

Despite the kinks in connecting VR headsets to your devices, VR headsets are in high demand, gaining popularity past the minute. We are confident that this commodity provides you with thorough guidelines to assess and resolve any future problems you may have with HTC Vive.

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Source: https://www.digitaltrends.com/computing/common-htc-vive-problems-and-how-to-fix-them/

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